General Terms and Conditions
These Terms and Conditions describe the rules that govern your use of SpinCastle and explain the relationship between us and our players. We provide a platform for real-money gaming and sports betting; by creating an account and using our services you agree to follow these rules. If you do not accept these terms, please do not register or play.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Do not share your login, password, or verification codes with anyone. You must notify us immediately if you suspect unauthorised access. We allow one account per person, household and payment instrument unless we have agreed otherwise in writing. We may suspend or close accounts where we suspect fraud, abuse of offers, collusion or other prohibited activity.
Eligibility requirements
To open an account you must meet our eligibility criteria. You must be at least 18 years old and able to agree to these terms. We do not accept registrations from persons who are excluded by law or by our site rules. We may refuse or restrict access to users who appear on internal or external exclusion lists.
Acceptable platform use
Use our services in a lawful and fair way. Prohibited conduct includes, but is not limited to:
- attempting to manipulate games or systems, using bots or automated tools
- creating multiple accounts to claim multiple offers
- collusion, sharing strategies to defraud other players or the platform
- chargebacks, disputes of legitimate card or transfer transactions without contacting us first
We may restrict, suspend or close accounts and void bets or bonus wins where we reasonably suspect a breach of these rules.
General bonus and promotion rules
Promotions and bonuses are subject to specific terms which will be published with each offer. General points to note:
- Only one promotional offer may be active per account unless the offer terms state otherwise.
- Wagering requirements apply to bonus funds and free spins. These requirements vary by promotion and can range across typical levels; for example some welcome offers reference playthrough multiples such as 35x.
- Different games contribute differently to wagering requirements; some table and live games may contribute less or be excluded.
- Promotional funds and winnings must meet all conditions before they are withdrawable. Time limits and maximum bet rules may apply to each promotion.
Deposits and withdrawals
We accept a range of payment methods including major cards, e-wallets and alternative options such as Apple Pay where available. Deposits to your account are generally processed instantly for supported methods. Withdrawal processing times vary by method and may be subject to verification checks. Any limits, minimums, or fees applicable to deposits and withdrawals are set out in the cashier section and may be amended from time to time.
Verification and security
Before processing withdrawals we may require identity, address and payment method documents to verify your account. This is a standard safety measure. We use industry-standard encryption to protect account data; keep your contact details up to date to ensure timely communication.
Dispute resolution
If you have a complaint contact our support team at [email protected] with full details and supporting documentation. We will aim to investigate and respond promptly. If we cannot reach an agreement internally, you may consider independent advice or mediation. We do not guarantee specific outcomes but will follow our published procedures when handling disputes.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be communicated by a notice on the site or by email where possible. Continued use of the site after changes are posted constitutes acceptance of the revised terms. If you disagree with any change you should stop using the service and close your account.