Response Time
Need help? Our support team is available to assist with account questions, KYC and verification, deposits and withdrawals, technical issues, transaction queries, document uploads or general feedback. Contact us via live chat, email or phone and choose the most convenient communication channel; we aim to reply with clear, practical guidance. For quick answers use live chat; for document checks and account issues send the relevant email below. We aim to resolve routine requests promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 live chat and email support) |
| General enquiries | [email protected] (billing, verification; response within 48 hours) |
| Affiliate enquiries | [email protected] (partnerships, campaign support) |
| Phone | +44 20 7946 1823 (phone support, English and Spanish) |
| Working hours | Mon-Fri, 09:00-18:00 GMT |
Contact by email
Email is our preferred contact method for detailed requests, account issues, or cases that need documents or explanations. Please use a clear subject line and include your full name, account ID, and current contact details so we can identify your case quickly. Attaching any relevant files in your initial message speeds up handling and helps avoid unnecessary delays.
Send us a message
Response Time
Support response times vary by request. Most inquiries are answered within one business day. For straightforward account and payment questions you can usually expect a quick reply, while investigations such as document checks, unusual withdrawals, or security reviews may take longer depending on complexity. We’ll keep you updated if an issue requires extended review.
Feedback
We value your feedback, please tell us what you like, dislike, or would change. Share suggestions, bug reports, or ideas to improve the site and games. Every message is read carefully by our team and used to refine features, promotions, and the overall user experience. Your input helps shape updates and keeps the site easy and enjoyable to use.