Responsible Gambling Policy

At SpinCastle we are committed to safe, controlled play. We want every player to enjoy their time on site while staying in control of their activity. This page explains the tools we provide, how to recognise risky behaviour, and where to get help if gambling stops being fun.

Our player protection principles

We prioritise player safety, transparency and privacy. We ask for verification where needed to protect accounts and prevent underage play. We also provide clear options to manage how much and how often you play so that gambling remains an enjoyable, optional activity.

Activity-control tools

Players can use a range of controls from their account area to limit wagering and spending. Typical tools include deposit limits, loss limits, session time reminders and temporary account suspensions. These controls are available to all customers and can be adjusted or removed through the account settings or by contacting our support team.

How to set or change limits

Visit your Responsible Gambling or Account section to set daily, weekly and monthly deposit limits, add session time reminders, or enable a short time-out. If you need help making changes, contact support at [email protected] and we will assist.

Deposit limits

Deposit limits help you control how much you place into your account over a chosen period. You can set or lower a limit at any time. Requests to increase a limit may be subject to a short delay for your protection.

Loss limits

Loss limits allow you to cap total losses over a given timeframe. Applying a loss limit means your account will block wagers once that threshold is reached. You can review and adjust these settings in your account, or ask support for assistance.

Time limits and breaks

Use session reminders to receive a prompt after a set play time. Time-outs and temporary self-suspensions are available if you want an enforced break. These are designed to give you space away from the site without needing to close your account permanently.

Self-exclusion

If you decide you want to stop playing for a longer period, you can self-exclude. Self-exclusion blocks login and account activity for the chosen period and requires contacting support to lift, subject to verification and any cooling-off requirements.

Signs of problematic behaviour

Common warning signs include chasing losses, borrowing to gamble, neglecting work or family, and spending more time or money than intended. If you notice these changes in your behaviour or someone close to you, consider using our controls or seeking external support.

Tips for maintaining control

Set a clear budget before you play, use deposit and loss limits, take regular breaks, avoid gambling when stressed or tired, and keep a record of your play. Small steps can help keep gambling recreational.

Professional help and support

If you need further assistance, please contact our support team at [email protected] who can guide you through account options and self-exclusion. For specialist help, consider reaching out to a professional support service in your area. We encourage anyone concerned about their gambling to seek prompt support.