Privacy & Data Protection

This Privacy Policy explains how SpinCastle collects, uses, stores, and protects personal information when you create an account, play games, or use our services. We take your privacy seriously and aim to be clear about what data we handle, why we need it, and how you can manage your choices.

Types of data we collect

Personal data

When you register or verify an account we collect personal details such as your full name, date of birth, contact information, address, and identity documents if required for verification. We may also hold account credentials, security questions, and communication preferences.

Technical data

Technical information is collected automatically when you use our site or apps. This can include IP address, device type, browser, operating system, device identifiers, and log data related to your sessions and activity. We use this data to maintain and improve services and to protect accounts.

Transactional data

We record transactional and game-play data such as deposits, withdrawals, bet and play history, bonus and promotion activity, payment method details, and records of any disputes or support interactions. Transactional data is necessary for account management, reporting, and fraud prevention.

How we use your information

We use personal and technical information to operate and improve our services, process payments, verify identity, deliver customer support, and detect or prevent fraud and abuse. Transactional records are used for account statements, compliance checks, and to apply responsible gambling tools where appropriate. We may also communicate account-related messages and service updates.

Data protection practices

We protect data using administrative, technical, and physical measures designed to reduce the risk of unauthorised access, disclosure, or loss. Access to personal data is limited to staff who need it to perform their duties. Where appropriate we use encryption and secure connections for data in transit and at rest. No system is completely secure, so we encourage strong passwords and safe account practices.

Cookies and tracking technologies

We use cookies and similar technologies to provide core site functionality, remember preferences, analyse usage, and deliver relevant content. Cookies may be essential, performance-related, or used for analytics and advertising. You can manage cookie settings through your browser and our cookie controls where available.

Your rights

You have rights in relation to your personal data, including the right to access information we hold about you, request correction of inaccurate data, and object to certain processing. The procedures for exercising these rights are set out below. We will respond to valid requests in a reasonable timeframe.

Access, correction, and deletion

If you wish to access, correct, or request deletion of your personal data please contact our support team through the account support channels. We will verify your identity before responding to requests and may retain certain information where required for legal, regulatory, or legitimate business purposes.

Information sharing and third parties

We may share data with third parties that provide services on our behalf such as payment processors, identity verification, fraud prevention, and analytics. We also disclose information when required to comply with law or to protect rights and safety. We select service providers carefully and require them to safeguard personal data under contract.

Privacy policy updates

We may update this policy from time to time. When changes are significant we will provide notice on our site or through account communications. Continued use of our services after changes are posted constitutes acceptance of the updated policy. For questions about this policy or your data, contact support via your account support options.